CSR - Customer Service Representative

Karsaaz is an emerging on-demand service platform dedicated to connecting customers with trusted providers for home, car, and personal care services. Our mission is to simplify everyday services by making them convenient, reliable, and easily accessible. We also aim to empower our vendors through technology and operational excellence. At Karsaaz, we prioritize delivering exceptional customer experiences, efficient order management, and continuous improvement in service quality.

We are seeking a Customer Experience Specialist (Sales & Operations) to join our team. This role involves managing customer interactions, processing orders, and supporting sales and retention efforts. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to handle both inbound and outbound communications effectively.

Key Responsibilities
- Handle inbound customer calls and respond promptly to service inquiries.
- Conduct outbound and cold calls to engage customers and follow up on leads.
- Manage order processing and coordinate efficiently with vendors.
- Ensure accurate order updates and timely data entry into internal systems.
- Support customer growth and retention initiatives to enhance loyalty.
- Address customer complaints professionally and ensure proper resolution.
- Maintain clear and consistent communication with customers and internal teams.
- Update records, remarks, and reports using MS Office tools and company systems.
- Uphold a high standard of customer satisfaction and service quality.

Required Qualifications
- Strong communication and interpersonal skills.
- Ability to manage sales and customer service responsibilities simultaneously.
- Proficiency in MS Office applications, including Excel and Word.
- Effective problem-solving abilities and experience handling customer complaints.
- Flexibility to work various shift timings as required.
- Positive attitude with a willingness to learn and adapt.

Preferred Qualifications and Benefits
- Fixed monthly salary of PKR 40,000 plus performance-based incentives.
- Permanent full-time employment with opportunities for professional growth within the company.
- Collaborative and professional work environment fostering teamwork and development.
- Work location is in-person, providing direct engagement with the team and operations.

This position offers a competitive pay range from PKR 25,000 to PKR 40,000 per month, reflecting experience and performance. If you are motivated to contribute to a dynamic service platform and grow your career in customer experience and operations, Karsaaz provides a promising opportunity.