CSR / Dispatcher - REMOTE / Work From Home

We are seeking a full-time Customer Service Representative (CSR) and Dispatcher to join our remote team based in Islamabad, Pakistan. This role operates during the morning shift and involves managing customer interactions, coordinating driver schedules, and ensuring smooth dispatch operations. The ideal candidate will be responsible for handling bookings, resolving customer issues promptly, and maintaining accurate trip records to support efficient logistics management.

Key Responsibilities:
- Respond to customer inquiries promptly and professionally, providing clear and helpful information.
- Schedule and dispatch drivers effectively to meet service demands and optimize route efficiency.
- Manage booking processes, ensuring all details are accurately recorded and communicated.
- Resolve customer complaints and operational issues with a focus on customer satisfaction and timely solutions.
- Maintain detailed and accurate trip records, supporting data integrity and operational transparency.
- Collaborate with team members to ensure seamless communication and workflow.
- Utilize computer systems proficiently to manage dispatch and customer service tasks.

Required Qualifications:
- High school diploma or equivalent educational qualification.
- Strong command of English, both written and verbal, with excellent customer service communication skills.
- Proven ability or experience in dispatch, logistics, or a related field.
- Proficient computer skills, including accurate data entry and use of relevant software.
- Ability to multitask efficiently while maintaining attention to detail and accuracy.
- Reliable and self-motivated with the capability to work independently in a remote environment.

Preferred Qualifications and Benefits:
- Previous experience in a remote customer service or dispatch role is advantageous.
- Familiarity with logistics software or transportation management systems is a plus.
- Competitive salary range of PKR 75,000 to 100,000 based on experience and skills.
- Opportunity to work remotely, offering flexibility and work-life balance.

This position is ideal for candidates who are organized, communicative, and thrive in a fast-paced environment. If you meet the qualifications and are looking for a challenging role in customer service and dispatch, we encourage you to apply.