CSR- Gulberg

We are seeking a motivated and results-oriented Customer Service Representative (CSR) to join our team and help expand our client base by converting enquiries into confirmed appointments. As the primary point of contact for the clinic, you will manage client communications across phone, WhatsApp, and social media platforms, guiding each interaction from initial inquiry through to booking confirmation. Your role is vital in creating a positive client experience and driving repeat business.

Key Responsibilities:
- Initiate outbound calls to prospective clients and reconnect with existing or lapsed clients to encourage repeat bookings.
- Respond promptly and professionally to inbound leads generated through social media and paid advertising campaigns, qualifying prospects and converting them into consultations.
- Manage client enquiries via phone, WhatsApp, Instagram, and Facebook, demonstrating thorough knowledge of treatments and pricing.
- Schedule, confirm, and reschedule appointments while sending timely reminders to minimize no-shows.
- Follow up with clients post-treatment to gather feedback and promote repeat visits.
- Consistently meet or exceed daily, weekly, and monthly sales and conversion targets.
- Maintain accurate and up-to-date records of calls, leads, follow-ups, and conversions within the CRM system.
- Collaborate with management to develop and implement innovative sales strategies aimed at increasing clinic revenue.
- Communicate client feedback and common objections to assist in refining promotions and service offerings.

Required Qualifications:
- Previous experience in telesales, inside sales, or customer service; experience in aesthetics, beauty, or healthcare sectors is an advantage.
- Confident and clear phone manner with strong verbal and written communication skills in both Urdu and English.
- Proven track record of being target-driven and achieving sales goals.
- Ability to respond quickly and professionally to messages on WhatsApp and social media platforms.
- Comfortable using CRM software, social media channels, and basic reporting tools.
- Persuasive and client-focused, with the ability to build rapport swiftly through phone and chat interactions.

Preferred Qualifications and Benefits:
- Competitive base salary complemented by a target-based commission structure.
- Work location is based in Gulberg, Lahore, with in-person attendance required.
- Working hours are from 11:00 AM to 7:00 PM.

This role offers an excellent opportunity for a dynamic individual to contribute to a growing clinic by delivering exceptional customer service and driving sales growth. If you thrive in a fast-paced environment and enjoy engaging with clients across multiple communication channels, this position is ideal for you.