CSR Intern

Hassaan Online Academy is seeking a confident and professional Customer Service Representative (CSR) intern to join their team onsite in Karachi. The ideal candidate will be responsible for managing inquiries from prospective students and parents, providing timely support, and fostering strong client relationships. This role requires excellent communication skills and a customer-focused approach to ensure a positive experience for all stakeholders.

Key Responsibilities:
- Handle inbound and outbound calls, WhatsApp messages, and other communication channels efficiently.
- Respond promptly to inquiries from prospective students and parents, providing accurate information about courses and services.
- Follow up with leads regularly to maintain engagement and nurture potential enrollments.
- Address customer concerns professionally and work towards effective resolution of issues.
- Maintain detailed and accurate records of inquiries, follow-ups, and customer interactions.
- Coordinate with internal teams to ensure a seamless customer experience.
- Build and sustain positive relationships with students and parents to enhance client satisfaction.

Required Qualifications:
- Excellent spoken and written English communication skills.
- Strong interpersonal skills with the ability to listen actively and solve problems effectively.
- Confident, professional, and persuasive personality capable of handling objections and difficult situations with tact.
- Good organizational skills with the ability to maintain accurate records.
- Basic computer proficiency and familiarity with online communication tools.
- Previous experience in customer service, call center, telesales, or a related field is preferred but not mandatory.

Working Hours:
Candidates can choose between two shifts from Monday to Friday:
- 2:00 PM to 10:00 PM
- 4:00 PM to 12:00 AM
Additionally, there is a half-day shift on Saturday from 2:00 PM to 6:00 PM.

Location and Compensation:
This is an onsite position based at the Main Korangi #02, HBL Building, 2nd Floor, near Askari Bank, Karachi. The monthly salary ranges between PKR 20,000 and PKR 30,000.

Applicants should be fluent in English and prepared to work in a dynamic, customer-oriented environment. This internship offers valuable experience in customer service within the education sector, providing exposure to client management and communication skills development.

Interested candidates are encouraged to apply through the designated job platform. This role is ideal for individuals looking to build a career in customer service or related fields while gaining practical experience in a professional setting.