CSR (International Campaign)

ABS International is seeking an experienced Customer Service Specialist to join its US operations team, based in Karachi. This role involves managing communication with existing US-based clients, focusing on post-sale support, onboarding assistance, and maintaining accurate service records. The ideal candidate will have prior experience in a call center or international customer service environment and possess strong professional phone communication skills. This is a permanent, full-time position with a fixed shift from 6 PM to 2 AM, working on-site at Gulistan-e-Johar Block 14, Karachi.

Key Responsibilities
- Manage follow-up communication with existing US clients, addressing post-sale queries and onboarding questions.
- Complete and maintain accurate service documentation and interaction records.
- Ensure every client interaction reflects professionalism, clarity, and patience, upholding the company’s reputation.
- Provide timely and effective solutions to client issues while maintaining a calm and composed demeanor.

Required Qualifications
- Minimum of 1 year of experience in a call center, BPO, or international customer service environment.
- Fluent spoken and written English, capable of handling live conversations with US customers.
- Patient, composed, and solution-oriented approach to problem-solving.
- High school diploma is required; university students currently enrolled are also welcome to apply.
- Availability to work Monday to Saturday, 6:00 PM to 2:00 AM, fully on-site.

Preferred Qualifications and Benefits
- Experience working in a structured, professional environment with a focus on long-term career growth.
- Competitive base salary paid on a fixed date every month.
- Attendance allowance of PKR 3,000 per month.
- Monthly performance incentives based on individual output.
- Provident fund with structured company contributions.
- Fifteen days of fully paid annual leave.
- Permanent employment with a fixed shift and no rotation, providing a stable and predictable work schedule.
- Opportunity for ongoing coaching and professional development within an established organization operating since 2009 with over 200 professionals.
- A clear career growth path for consistent performers within a company known for its reliability, including punctual payroll and uninterrupted operations for sixteen years.

This role offers the chance to gain real experience handling live US customer interactions in a supportive and structured environment. Candidates who meet the qualifications and are ready to contribute to a professional team are encouraged to apply.