CSR International Non Voice

Customer Service Representative (International Non-Voice)
Location: DHA Phase 8
Department: Customer Support
Reports to: Team Lead
Type: Full-time, Night Shift

We are seeking a dedicated Customer Service Representative to handle international customer inquiries through chat, email, and social media channels. The ideal candidate will efficiently resolve customer issues within established timelines while maintaining clear and professional communication. This role requires attention to detail, strong written English skills, and the ability to work night shifts.

Key Responsibilities:
- Respond promptly and accurately to customer queries via chat, email, and social media platforms.
- Ensure timely closure of support tickets in accordance with the Service Level Agreement (SLA).
- Compose clear, grammatically correct responses to customer issues.
- Document customer problems and solutions to assist in updating the company’s knowledge base.
- Escalate complex or unresolved cases to the Team Lead for further assistance.
- Prepare and submit daily and weekly performance reports to management.

Required Qualifications:
- Bachelor’s degree is preferred.
- Strong command of written English with excellent grammar.
- Typing speed of 40 words per minute or higher.
- Willingness to work night shifts consistently.

Preferred Qualifications and Benefits:
- Experience using customer support tools such as Zendesk or Freshdesk is an advantage.
- Competitive salary starting from Rs 55,000 per month, commensurate with experience and interview performance.
- Performance-based incentives to reward exceptional work.
- Additional night shift allowance.
- Comprehensive training provided to support your success in the role.

Work Location: This position requires in-person attendance at the DHA Phase 8 office.

This role is ideal for candidates who are detail-oriented, customer-focused, and comfortable working during night hours. If you are looking to grow your career in international customer support within a dynamic team environment, we encourage you to apply.