CSR

Zubaida’s Mothershop is seeking a dedicated and experienced Customer Service Representative (CSR) to join their team in Karachi. The ideal candidate will have a strong background in customer service or sales, with excellent communication skills and the ability to manage customer interactions professionally. This full-time position offers an opportunity to work directly with customers, handling inquiries, complaints, and order management to ensure a positive experience.

Key Responsibilities:
- Manage customer queries and complaints with professionalism and efficiency.
- Handle sales interactions and support customers throughout the purchasing process.
- Oversee order management, including follow-ups to ensure timely delivery and customer satisfaction.
- Maintain clear and effective communication with customers both verbally and in writing.
- Utilize basic computer skills to update records and process orders accurately.

Required Qualifications:
- Minimum of 2 years’ experience in customer service or sales roles.
- Proficient English communication skills, both spoken and written.
- Strong customer handling and sales abilities.
- Ability to resolve customer issues effectively and maintain a positive relationship.
- Basic computer literacy to support daily operational tasks.

Preferred Qualifications and Benefits:
- Experience in order management and follow-up processes is highly valued.
- This role is based in Karachi and requires in-person attendance.
- The position is full-time, with a monthly salary range of Rs22,000 to Rs40,000, reflecting experience and skills.

Candidates who meet the above criteria are encouraged to apply by submitting their CV for consideration. This is an excellent opportunity for professionals seeking to advance their career in customer service within a reputable retail environment.