CSR

This full-time, on-site Customer Service Representative (CSR) role based in Lahore offers an exciting opportunity to engage directly with customers in a sales and business development capacity. The position involves managing customer inquiries through various channels such as calls, chat, email, and social media. The role focuses on promoting Tameer.ai’s products and AI tools, qualifying potential leads, maintaining accurate CRM records, and contributing to the achievement of sales targets. The working hours are from 10:00 AM to 7:00 PM, Monday through Saturday.

Key Responsibilities
- Handle customer inquiries promptly and professionally across multiple communication platforms including phone, chat, email, and social media.
- Follow up on marketing-generated leads to nurture potential sales opportunities.
- Clearly explain the features and benefits of Tameer.ai products and AI tools to prospective customers.
- Qualify leads by assessing their needs and readiness to purchase.
- Maintain and update CRM records accurately to ensure up-to-date customer information and sales activity tracking.
- Support the sales team in meeting and exceeding sales targets through effective customer engagement and lead management.

Required Qualifications
- 1 to 2 years of experience in a customer-facing sales or business development role.
- Strong communication skills, both verbal and written, to effectively interact with customers and internal teams.
- Familiarity with digital tools and platforms used for communication and customer relationship management.
- Educational background preferably includes a relevant diploma or bachelor’s degree.

Preferred Qualifications and Benefits
- Candidates with prior experience in technology sales or AI-related products will be given preference.
- The role offers a competitive salary range of 30,000 to 45,000 PKR.
- Working in a dynamic environment with opportunities to develop skills in sales, customer service, and emerging AI technologies.
- Consistent morning shift schedule from Monday to Saturday, providing a structured workweek.

This position is ideal for motivated individuals looking to grow their career in sales and business development within the technology sector, particularly those interested in AI solutions.