CSR

We are seeking a friendly and responsible Customer Service Representative (CSR) to join our team. In this role, you will be the primary point of contact for clients, communicating through WhatsApp, phone calls, social media, and online chats. Your main duties will include answering client questions, clearly explaining our services, following up with interested clients, and connecting them with the appropriate team members. Our company specializes in study abroad programs, visa consultancy, English language test preparation, and international education support.

Key Responsibilities:
- Handle client inquiries via WhatsApp, phone calls, and social media platforms.
- Respond to messages professionally and courteously.
- Explain services related to study abroad, visa consultancy, and test preparation clearly.
- Follow up with both new and existing clients to ensure their needs are met.
- Maintain accurate client records and document follow-up details.
- Understand client requirements and guide them to the relevant service or consultant.
- Coordinate with consultants and other team members as necessary.
- Build and maintain positive relationships with clients to enhance their experience.
- Ensure no important client inquiry or follow-up is overlooked.

Required Qualifications:
- Strong communication skills in both English and Urdu.
- Comfortable interacting with clients via phone calls and chat platforms.
- Basic computer literacy and internet navigation skills.
- Proficient typing skills and experience using WhatsApp for communication.
- Professional, polite, and confident demeanor.
- Ability to clearly understand client needs and explain information effectively.
- Excellent follow-up and customer handling capabilities.

Preferred Qualifications and Benefits:
- Previous experience in customer service, sales, education consultancy, visa consultancy, or call center environments is advantageous.
- The ideal candidate is active, responsible, friendly, and possesses excellent communication skills.
- Ability to engage with clients professionally without sounding robotic or pushy is essential.
- This is a full-time, in-person position within the study abroad, education, and visa consultancy industry.
- The monthly salary for this role is Rs30,000.00.

If you enjoy engaging with people, answering their questions, and helping clients understand their options, we encourage you to apply and become part of our dedicated team.