CSR

VIVE TECH SOLUTIONS T/A VIVE PRINTING LTD

Lahore , Pakistan

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We are seeking a dedicated and customer-focused Customer Sales Representative (CSR) with a minimum of one year of experience and strong English communication skills. The successful candidate will be responsible for managing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires excellent interpersonal skills and the ability to maintain professionalism while handling various customer interactions.

Key Responsibilities
- Handle inbound and outbound customer calls, emails, and chat support with professionalism and efficiency.
- Respond promptly to customer inquiries and resolve complaints in a courteous and effective manner.
- Provide accurate and detailed information about products and services to customers.
- Maintain and update customer records by accurately entering account information.
- Adhere to communication procedures, guidelines, and company policies at all times.
- Escalate complex or unresolved issues to the appropriate department for further assistance.
- Foster strong customer relationships to ensure satisfaction and promote long-term engagement.

Required Qualifications
- At least one year of experience in a customer service or sales support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and the capacity to multitask effectively.
- Basic computer skills, including familiarity with Customer Relationship Management (CRM) systems.
- Ability to remain calm, patient, and professional under pressure.
- A customer-oriented mindset with a positive and proactive attitude.

Preferred Qualifications and Benefits
- Female candidates are preferred for this position.
- The role offers a competitive monthly salary ranging from Rs 60,000 to Rs 70,000.
- This is an in-person position, providing an opportunity to work directly within the team and engage with customers face-to-face.

This position is ideal for individuals who thrive in a dynamic environment and are committed to delivering exceptional customer service. If you meet the qualifications and are eager to contribute to a customer-centric organization, we encourage you to apply.