CSR- PK

ibex, representing a global client, is seeking a Customer Service Representative for a night-shift position. This client-facing role is focused on delivering a premium customer experience through managing inbound calls. The shifts are scheduled from 7:00 PM to 4:00 AM or 8:00 PM to 5:00 AM, with rotational days off. The ideal candidate will handle customer interactions with professionalism and empathy, ensuring high-quality service while adapting to the night-shift schedule.

Key Responsibilities
Handle inbound customer calls with professionalism, empathy, and accuracy to ensure a superior customer experience. Resolve inquiries and issues promptly while maintaining excellent service standards. Provide clear, concise, and accurate information to customers to enhance their confidence and satisfaction. Build positive relationships by understanding customer needs and offering appropriate solutions. Maintain composure and professionalism during complex or sensitive interactions. Uphold the client’s brand reputation by consistently delivering exceptional service. Adapt smoothly to night-shift schedules and effectively contribute while following scheduled days off.

Required Qualifications
Exceptional English communication skills, both written and verbal, are essential. Candidates should have 1-2 years of experience in customer support or client service. A strong client service orientation with the ability to deliver high-touch, professional customer experiences is required. Candidates must be comfortable working night shifts (7:00 PM - 4:00 AM or 8:00 PM - 5:00 AM) with scheduled days off. Attention to detail, patience, and the capability to handle high-volume or sensitive customer interactions professionally are important. Self-motivation and a commitment to delivering excellent client satisfaction are also necessary.

Preferred Qualifications and Benefits
While specific benefits are not detailed, the role offers rotational days off to support work-life balance during night shifts. The position provides an opportunity to work with a global client in a dynamic environment focused on premium customer service.

This role is ideal for candidates seeking to leverage their customer service experience in a night-shift capacity while contributing to a client’s brand reputation through exceptional service delivery.