CSR

MedFit, established in 2019, is a leading medical apparel company specializing in premium-quality doctor uniforms and medical wear. The company manages all operations in-house, from fabric sourcing to production, ensuring the highest quality standards. MedFit serves customers across Pakistan through e-commerce platforms, retail outlets, and B2B sales channels.

MedFit is seeking a proactive and customer-focused Customer Service Representative to independently manage daily customer interactions, resolve complaints, and collaborate with internal teams to deliver a seamless customer experience.

Key Responsibilities

- Handle daily customer queries via WhatsApp, incoming calls, and other communication channels.
- Respond professionally to customers and ensure timely resolution of their concerns.
- Manage and follow up on customer complaints until fully resolved.
- Coordinate with relevant departments regarding orders, deliveries, products, payments, and other customer-related issues.
- Understand customer requirements and provide accurate and clear information.
- Proactively identify potential problems and suggest practical solutions.
- Maintain detailed records of customer complaints and follow-ups.
- Ensure customers receive comprehensive information rather than simply forwarding queries.
- Support and collaborate with the customer service team as needed.
- Identify recurring customer issues and communicate them to management for continuous improvement.
- Take ownership of assigned tasks and ensure timely completion.

Required Qualifications

- Minimum of 2 years’ relevant experience in E-Commerce, preferably in Customer Service, Customer Support, or E-Commerce Operations.
- Bachelor’s degree or equivalent qualification.
- Excellent verbal and written communication skills.
- Strong command of customer communication and professional interaction.
- Good understanding of E-Commerce operations and order management processes.
- Strong problem-solving and decision-making abilities.
- Quick learner with the capacity to grasp new systems and processes efficiently.
- Ability to manage multiple customer queries simultaneously.
- Demonstrated team leadership and coordination skills.
- Creative, proactive, and solution-oriented mindset.
- Strong sense of ownership and accountability.
- Must be a resident of Rawalpindi or Islamabad.
- Female candidates are preferred.

Preferred Qualifications and Benefits

We are looking for someone who communicates effectively, thinks quickly, solves problems efficiently, and takes full ownership of their responsibilities. The ideal candidate does not just answer customer questions but understands the broader context, anticipates follow-up questions, and works to remove any friction from the customer experience.

Location: Rawalpindi (In-person work at Head Office, 4th Floor, Prince Arcade, Opposite Holy Family Gate No. 03)

Compensation: Rs. 35,000 to Rs. 45,000 per month

Education: Bachelor’s degree (required)
Experience: Minimum 2 years in Customer Service (required)

This role offers an excellent opportunity to join a growing company committed to quality and customer satisfaction in the medical apparel industry.