Posted Oct 21, 2026 21 views
Hair Matters, a reputable hair care brand based in Gulberg V, Lahore, is seeking a dynamic and customer-oriented Customer Service Representative to join their team. This full-time, on-site role involves managing both inbound and outbound online sales. The ideal candidate will possess strong communication skills, a passion for sales, and the ability to foster positive customer relationships. Working hours are from 9:30 AM to 5:30 PM, providing an excellent opportunity for motivated individuals to contribute to a growing brand.
Key Responsibilities
- Handle inbound and outbound sales calls, responding promptly to customer inquiries.
- Promote Hair Matters’ range of hair care products and assist customers in selecting the right items.
- Manage online sales inquiries and conduct follow-ups with potential customers to maximize conversions.
- Build and maintain positive relationships with customers by delivering exceptional support.
- Convert leads into sales while consistently meeting or exceeding sales targets.
- Maintain professional and clear communication across all relevant online sales channels.
Required Qualifications
- Previous experience in a call center or sales environment is preferred.
- Excellent command of English, both spoken and written.
- Strong customer service and communication skills, with a focus on sales.
- Confidence in handling customer inquiries and the ability to close sales effectively.
- A target-driven mindset coupled with motivation and professionalism.
- Availability to work on-site during the specified hours.
Preferred Qualifications and Benefits
Candidates with prior experience in online sales or customer service within the beauty or personal care industry will be at an advantage. Hair Matters offers an attractive salary package along with sales commissions and performance-based annual bonuses. Employees will benefit from a friendly and professional work environment that encourages career growth and development.
This position is based in Gulberg V, Lahore, and requires in-person attendance during working hours. If you are enthusiastic about sales and customer service and want to be part of a vibrant team, Hair Matters invites you to apply.
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