Posted Oct 28, 2017
Overall Purpose of the Role
· Roles at this level are involved in work that is prescribed and reactive, performing straightforward tasks within a given set of duties
· The role holder will:
Ø Work as part of a team to provide administrative support to staff.
Ø Be aware of basic principles and practice and have an understanding of this type of work.
Ø Will be expected to be IT proficient.
Main Work Activities
1. Communication
· Handle all incoming calls and promptly respond to inquiries via email and telephone
· Schedule appointments
· Address client complaints in a friendly, constructive manner; to liaise where appropriate with Duty Management in resolving customer complaints.
· Coordinate with the customers and take feedbacks to improve the efficiency of services
· Greet all members in a pleasant manner and informed them about all special offers
· Promote new classes and additional services offered by the business to clients.
2. Teamwork
Under the guidance of general manager, where necessary provide day-to-day support to other members of staff and members of staff new to the work area.
3. Service Delivery
· Open premises at designated time.
· Required to perform reception duties and act as first point of contact.
· Administer and process payments made by the clients, providing them with up to date copies of receipts and/or transactions made by them.
· Manage all cash transactions.
· Execute administrative tasks, including email etc.
· Maintain a tidy reception area and cleanliness of all gym equipment
· Ensure front desk is well attended at all times
· Maintain a record of all guests and members coming to the gym.
· Manage Staff Attendance
· Take any bookings, hire out equipment and provide gym locker keys in accordance with agreed procedures.
4. Analysis/Reporting/Data inputting
· Input data and maintain accurate records
Job Details
Curves & Muscles- Gents & Ladies Fitness Studio
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