Customer Care & Call Representative

We are looking for a dedicated Customer Care & Call Representative to join our packaging business team based in Lahore, Pakistan. This full-time position involves managing customer interactions primarily through phone calls, handling inquiries and orders, gathering valuable customer feedback, and ensuring a high level of customer satisfaction. The successful candidate will act as the main point of contact for customers, helping to build strong relationships and supporting the company’s commitment to delivering quality service.

Key Responsibilities
- Professionally attend and respond to incoming customer calls.
- Conduct follow-up and callback calls regarding customer orders, inquiries, and quotations.
- Collect feedback from customers about products, packaging quality, and overall services.
- Request and document product or service reviews from customers.
- Follow up with customers after delivery to confirm their satisfaction.
- Identify customer concerns and communicate them promptly to the relevant internal teams for resolution.
- Maintain accurate and organized records of calls, feedback, follow-ups, and customer responses.
- Keep customers informed about order status updates and other relevant company information.
- Establish and maintain positive, professional communication with customers over the phone.

Required Qualifications
- Strong English communication skills, both spoken and conversational.
- Confident and professional telephone manner.
- Good listening skills and the ability to communicate effectively.
- Basic computer skills to accurately maintain customer records.
- Responsible, punctual, and customer-oriented attitude.
- Previous experience in customer service, call handling, telesales, or related roles is preferred but not mandatory.
- Fresh candidates with strong communication skills are encouraged to apply.

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from Rs35,000 to Rs50,000.
- A professional working environment that encourages growth and development.
- Opportunities for training and career advancement.
- Supportive and collaborative team atmosphere.
- This is an in-person role based at the Lahore office.

Join our team to become the voice of our customers and play a key role in delivering exceptional service and ensuring customer satisfaction within the packaging industry.