Customer Care & Call Representative

We are looking for a dedicated Customer Care & Call Representative to join our packaging business team based in Lahore, Pakistan. This full-time position involves managing customer interactions primarily through phone calls, following up on orders, gathering valuable feedback, and ensuring a high level of customer satisfaction. The successful candidate will serve as the main point of contact for customers, addressing inquiries, resolving issues, and maintaining positive communication throughout the entire customer journey.

Key Responsibilities
- Professionally handle and respond to incoming customer calls.
- Conduct follow-up and callback calls to customers regarding their orders and inquiries.
- Provide customers with updates on quotations and order status.
- Collect and document customer feedback related to products, packaging quality, and services.
- Request product or service reviews from customers and accurately record their responses.
- Follow up after delivery to confirm customer satisfaction.
- Identify customer concerns and communicate them to relevant internal teams for prompt resolution.
- Maintain detailed and accurate records of calls, feedback, follow-ups, and all customer interactions.
- Keep customers informed about order updates and other relevant company information.
- Build and maintain positive, professional communication with customers over the phone.

Required Qualifications
- Strong English communication and conversational skills.
- Confident and professional telephone manner.
- Good listening skills with the ability to communicate clearly and effectively.
- Basic computer proficiency to maintain customer records and documentation.
- Responsible, punctual, and customer-focused approach.
- Previous experience in customer service, call handling, telesales, or related roles is preferred but not mandatory. Fresh candidates with strong communication skills are encouraged to apply.

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from Rs35,000 to Rs50,000.
- Professional and supportive working environment.
- Opportunities for training and career advancement within the company.
- Work location is on-site at our Lahore office.

If you are passionate about delivering excellent customer service and want to be the voice of our customers in the packaging industry, we invite you to join our team and contribute to creating a seamless and satisfying customer experience.