Customer Care & Data Operations Executive

ePOSmatic (Pvt.) Ltd., a technology-driven company based in Islamabad, Pakistan, is looking for a motivated Customer Care & Data Operations Executive to join their team. This role is well-suited for recent graduates who are eager to begin their careers in a fast-paced, tech-focused environment. The position involves providing excellent customer support, managing and verifying business data, assisting with software-related inquiries, and ensuring the accuracy of daily data operations. The role requires working night shifts from 5:30 p.m. to 2:30 a.m. and is based onsite at the Islamabad office.

Key Responsibilities:
- Communicate effectively with customers to understand and address their needs.
- Provide professional customer care and basic technical support.
- Perform accurate data entry and verify information for consistency and correctness.
- Update customer and business records within company systems to maintain data integrity.
- Monitor assigned data regularly to ensure it remains accurate and up to date.
- Escalate technical or customer-related issues promptly to the appropriate teams.
- Maintain detailed records of customer interactions and assigned tasks.
- Follow company Standard Operating Procedures (SOPs) and operational guidelines strictly.
- Support the team with daily customer care and data operations activities to ensure smooth workflow.

Required Qualifications:
- Bachelor’s degree in Computer Science.
- Strong communication and problem-solving skills.
- High attention to detail and accuracy in handling data.
- Ability to understand and work with software systems effectively.
- Positive attitude with a willingness to learn and grow professionally.
- Fresh graduates are encouraged to apply.

Preferred Qualifications and Benefits:
- Work in a professional environment that encourages growth and development.
- Opportunities for learning and skill enhancement in customer support and business software operations.
- Clear career advancement pathways within the organization.
- Competitive monthly salary ranging from Rs30,000 to Rs50,000.
- The role requires onsite presence at the Islamabad office, offering hands-on experience in a dynamic setting.

This position provides an excellent opportunity for individuals seeking to build a career in customer care and data operations within a growing technology company. Candidates interested in joining ePOSmatic are encouraged to apply with an updated CV through the appropriate job portal.