Customer Care Executive

ABS International, a well-established US-based company operating in Karachi since 2009, is seeking a dedicated Customer Care Executive for its US operations. With 18 years of industry experience and a strong reputation for reliability, ABS International manages its own brands and campaigns, ensuring direct engagement without intermediaries. The role involves providing exceptional customer support to US-based clients through inbound calls, focusing on effective communication, problem-solving, and maintaining professionalism. This position is permanent, on-site, and requires working hours from 6 PM to 2 AM, Monday through Saturday.

Key Responsibilities
- Handle inbound calls and queries from existing US customers with patience and professionalism.
- Listen attentively to customer concerns and provide clear, helpful solutions.
- Ensure every customer interaction ends with satisfaction, maintaining a positive company image.
- Follow company protocols and guidelines while addressing customer issues.
- Participate in training sessions to continuously improve service quality and product knowledge.

Required Qualifications
- Proficient spoken and written English, as daily communication with US customers is essential.
- Calm, patient demeanor with strong interpersonal skills to manage diverse customer interactions.
- Any prior experience in customer service, BPO, or call center environments is advantageous but not mandatory. Fresh graduates with strong English communication skills are encouraged to apply.
- Availability to work on-site from Monday to Saturday, 6 PM to 2 AM, on a permanent basis.

Preferred Qualifications and Benefits
- Competitive base salary with additional monthly attendance allowance of PKR 3,000.
- Performance-based monthly incentives to reward outstanding work.
- 15 days of fully paid annual leave to support work-life balance.
- Provident Fund benefits as part of the employment package.
- Comprehensive training provided from day one to ensure readiness and confidence in handling customer interactions.

This role offers a unique opportunity to join a reputable company with a stable track record and grow within a supportive environment focused on customer satisfaction and professional development.