Customer Care Executive

ABS International, a reputable US-based company operating in Karachi since 2009, is seeking a Customer Care Executive to join its US operations team. With 18 years of industry experience and a strong track record of reliability, ABS International manages its own brands and campaigns, ensuring direct engagement without intermediaries. This permanent, on-site role is based in Gulistan-e-Johar Block 14, Karachi, with working hours from 6 PM to 2 AM, Monday through Saturday.

Key Responsibilities
The primary responsibility of the Customer Care Executive is to handle inbound calls and queries from existing US-based customers. The role focuses on providing excellent customer support by actively listening, addressing concerns, and ensuring customer satisfaction at the end of every interaction. This position is not sales-oriented but centers on communication skills, problem-solving, and maintaining professionalism throughout customer engagements. Comprehensive training will be provided from day one to equip the candidate with the necessary tools and knowledge.

Required Qualifications
Candidates must have good spoken and written English skills, as daily communication with US customers is essential. The ideal candidate should be patient, calm, and possess strong interpersonal skills to effectively manage customer interactions. While prior experience in customer service, BPO, or call center environments is advantageous, fresh graduates with strong English proficiency are also encouraged to apply. Availability to work on-site during the specified hours (6 PM to 2 AM, Monday to Saturday) on a permanent basis is mandatory.

Preferred Qualifications and Benefits
Experience in customer service or related fields will be considered a plus, enhancing the candidate’s ability to perform effectively in this role. ABS International offers a competitive base salary along with a monthly attendance allowance of PKR 3,000. Additionally, employees are eligible for monthly performance incentives based on their output. The company provides 15 days of fully paid annual leave and contributes to a provident fund, supporting long-term employee welfare.

This opportunity is ideal for individuals seeking a stable, professional environment with a company known for its consistent payroll and direct brand management. The role promises growth through hands-on training and a supportive work culture focused on customer satisfaction and operational excellence.