Posted Oct 16, 2025 139 views
We are looking for a committed Customer Service Representative to join our team in Lahore. The successful candidate will be responsible for managing customer inquiries, delivering online support, and collaborating with internal teams to resolve service-related issues promptly. This role demands strong communication skills in both English and Urdu, a customer-centric approach, and the ability to handle multiple tasks efficiently in a fast-paced environment. This is a full-time, on-site position based in Lahore, offering a competitive salary along with performance-based incentives.
Key Responsibilities:
- Respond promptly and professionally to customer calls.
- Provide online support to customers across various services.
- Coordinate with the Operations team to ensure fault rectifications are completed within 48 hours.
- Accurately create and close Network Trouble Tickets.
- Maintain detailed records of faults for assigned regions.
- Perform special tasks as assigned during the duty period.
Required Qualifications:
- Minimum education of Intermediate or Graduation.
- Fluency in English and Urdu with a neutral dialect is essential.
- Must reside in Lahore.
- Between 6 months to 2 years of experience in a related customer service role.
Preferred Qualifications and Benefits:
- At least one year of experience working in a UK-based call center is preferred.
- Salary ranges from Rs. 37,000 to Rs. 45,000 per month, with additional performance-based incentives.
- Full-time, in-person role located in Lahore.
Candidates who meet the above requirements and are motivated to contribute to a dynamic customer service team are encouraged to apply.
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