Customer Care Professional

Treatments-By Dr Arooba Batool

Lahore , Pakistan

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Treatments-By Dr Arooba Batool is a well-being hair care brand dedicated to combining science, research, and inspiration to develop effective hair care solutions. The company emphasizes a thoughtful blend of high-quality natural and synthetic ingredients to meet diverse hair care needs. Specializing in organic and wild-crafted products, Treatments works in harmony with the body’s biochemistry to support its natural healing abilities, promoting healthy hair and overall well-being.

We are currently seeking a professional, confident, and results-oriented Customer Care Representative to join our team. The ideal candidate will possess excellent communication skills, a strong sense of responsibility, and the ability to manage customer interactions with professionalism and care.

Key Responsibilities:
- Manage customer inquiries through various channels including phone calls, WhatsApp, and other communication platforms.
- Provide accurate and detailed information about company products and services.
- Ensure timely responses and consistent follow-ups to maintain effective communication with customers.
- Address customer concerns professionally while upholding the company’s service standards.
- Maintain a high level of customer satisfaction and positively represent the company in all interactions.

Required Qualifications:
- Excellent verbal and written communication skills in both English and Urdu.
- Professional telephone etiquette and strong customer-handling abilities.
- Ability to efficiently manage inquiries, complaints, and follow-ups.
- Punctuality, discipline, and a responsible attitude toward work.
- Previous experience in customer care or related roles is preferred but not mandatory.

We are looking for a proactive, accountable, and well-spoken individual committed to maintaining professional standards. Candidates who lack communication skills, discipline, or a customer-focused mindset are encouraged not to apply.

This role offers the opportunity to be part of a brand that values holistic well-being and scientific integrity in hair care, providing a meaningful work environment focused on customer satisfaction and personal growth.