Customer Care Representative

BATIK, a well-established eastern ready-to-wear fashion brand, is recognized for its creativity, craftsmanship, and deep understanding of modern style. The company has experienced consistent growth by pushing the boundaries of embroidered and printed fashion while maintaining its signature aesthetic. BATIK fosters an innovative and accountable work environment that promotes continuous learning, offering team members fair opportunities and a clear impact on shared goals. The brand is dedicated to elevating design, customer experience, and market presence by blending heritage with contemporary trends and new technologies. It is an inspiring workplace for individuals passionate about fashion, creativity, and contributing to the future of eastern fashion.

Key Responsibilities
- Handle customer inquiries through phone, email, and digital channels, ensuring timely and accurate responses.
- Assist customers with order placement, delivery tracking, exchanges, and returns while maintaining a positive and professional tone.
- Document all customer interactions accurately and resolve complaints efficiently, escalating complex issues when necessary.
- Provide constructive feedback to improve customer experience and internal processes.
- Collaborate closely with sales, retail, and operations teams to maintain consistent service standards.
- Uphold BATIK’s brand values in every customer interaction, ensuring a seamless and satisfying experience.

Required Qualifications
- Strong interpersonal skills with a customer-focused mindset to build positive, long-term relationships.
- Proven experience in customer service or customer support, capable of managing inquiries and complaints professionally.
- Effective verbal and written communication skills to engage clearly with diverse customers and internal teams.
- Ability to maintain high customer satisfaction through empathy, problem-solving, and diligent follow-through.
- Basic proficiency with CRM systems or customer support tools and comfort using digital communication platforms.
- Excellent organizational and time-management skills to handle multiple customer requests in a fast-paced environment.
- Minimum educational requirement of a high school diploma; additional education in business, communications, or related fields is advantageous.

Preferred Qualifications and Benefits
- Prior experience in retail, fashion, or e-commerce customer care is preferred but not mandatory.
- Opportunity to work in a dynamic, creative environment that values innovation and continuous learning.
- Exposure to a growing brand that blends traditional craftsmanship with modern fashion trends and technology.
- A collaborative team culture that encourages accountability and professional growth.

This full-time, on-site position is based in Islamabad and offers a unique chance to contribute directly to the customer experience and overall success of a leading eastern fashion brand.