Customer Care Representative

This is a full-time, on-site Customer Care Representative position based in Karachi, working the morning shift. The role involves managing client inquiries across multiple communication channels including phone, WhatsApp, email, and social media. The representative will be responsible for explaining inspection services to clients, booking and coordinating inspections, maintaining accurate records, following up on client requests, and sending inspection reports. The ideal candidate should be proficient with computers, possess strong English communication skills, be well-organized, responsive, and maintain a calm and professional demeanor during phone interactions.

Key Responsibilities
- Respond to client inquiries via phone, WhatsApp, email, and social media platforms promptly and professionally.
- Explain the details of inspection services clearly to potential and existing clients.
- Schedule and coordinate inspection appointments efficiently to ensure smooth operations.
- Maintain accurate records of client interactions, bookings, and follow-ups.
- Send inspection reports to clients in a timely manner.
- Handle multiple communication channels simultaneously while maintaining a high level of customer service.
- Manage follow-ups to ensure client satisfaction and resolve any issues or concerns.

Required Qualifications
- Proficiency in computer usage, including email and social media platforms.
- Strong command of the English language, both written and verbal.
- Excellent organizational skills with the ability to manage multiple tasks effectively.
- Calm and professional phone manner, capable of handling client interactions with patience and clarity.
- Responsiveness and attention to detail in all communications and record-keeping.

Preferred Qualifications and Benefits
- Previous experience in customer service, call center operations, scheduling, or property-related roles is highly desirable.
- The salary range for this position is PKR 35,000 to 45,000.

This role offers an opportunity to work in a dynamic environment where excellent communication and organizational skills are valued. Candidates with relevant experience and a customer-focused attitude will find this position rewarding.