Customer Care Representative

Buy Box Global is seeking a motivated and professional Customer Care Representative to join their team in Lahore. This on-site role involves supporting international Amazon e-commerce operations during the morning shift. The ideal candidate will be customer-focused, detail-oriented, and able to communicate effectively in English. The position offers a competitive monthly salary ranging from PKR 50,000 to 70,000, depending on experience and skills, along with opportunities for career growth in a dynamic and supportive environment.

Key Responsibilities
- Respond promptly to customer inquiries and messages through Amazon and Etsy Seller Central platforms.
- Manage order confirmations, returns, refunds, and resolve any order-related issues efficiently.
- Follow up on customer concerns and collaborate with internal teams to ensure timely resolution.
- Maintain professional communication to ensure high levels of customer satisfaction.
- Assist with basic Canva designs and other e-commerce support tasks as needed.

Required Qualifications
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities with keen attention to detail.
- Good organizational skills and the ability to follow up effectively.
- Previous experience in customer service or e-commerce is advantageous.
- Basic knowledge of Canva or other graphic design tools is a plus.

Preferred Qualifications and Benefits
- Competitive salary package between PKR 50,000 and 70,000 per month, based on experience and skills.
- Additional perks and performance-based incentives to reward dedication and results.
- Opportunities for professional development and long-term career advancement.
- A supportive and professional working environment that encourages growth.
- Valuable experience working with international e-commerce markets, enhancing your industry knowledge.

Join Buy Box Global to advance your career in the fast-growing international e-commerce sector. This role offers a unique opportunity to develop your skills while contributing to a dynamic team focused on customer satisfaction and operational excellence.