Posted Oct 24, 2026 10 views
We are seeking Customer Complaint Handling Specialists with expertise in invoice generation and management to join a well-established UK-based international campaign. This role is based in Rawalpindi, near the Metro Station on Murree Road, and involves working five days a week during the afternoon shift from 1:00 pm to 10:00 pm. The ideal candidates will have strong English communication skills, preferably with a clear UK or British accent, and the ability to manage customer complaints professionally and calmly while adhering to UK business hours.
Key Responsibilities:
- Handle inbound calls from UK customers related to complaints and service issues.
- Listen attentively to customer concerns to identify the root causes of complaints.
- Resolve customer issues efficiently and professionally within company guidelines.
- Provide accurate information and suitable solutions to ensure customer satisfaction.
- De-escalate challenging situations and manage dissatisfied customers with patience and professionalism.
- Record customer complaints accurately, maintain detailed call notes, and update relevant systems.
- Escalate complex or unresolved complaints to appropriate departments when necessary.
- Follow company policies, quality standards, and procedures specific to the UK campaign.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
Required Qualifications:
- Clear, fluent, and professional English listening and speaking skills.
- A clear UK or British accent is highly preferred.
- Educational background of Matric, Intermediate, or Bachelor’s degree; candidates with strong English communication skills will also be considered.
- Excellent customer-handling, problem-solving, and interpersonal skills.
- Strong confidence and professional communication abilities.
- Previous experience in UK or international campaigns or call centers is highly preferred.
- Familiarity with UK areas, cities, regions, and postcodes is an advantage.
- Ability to work according to UK business hours and manage customer complaints calmly and professionally.
Preferred Qualifications and Benefits:
- Fluent English with a clear UK/British accent.
- Strong communication and active listening skills.
- Prior experience in customer complaint handling and issue resolution within UK or international campaigns.
- Good knowledge of UK geography and postcodes.
Salary and Benefits:
- Monthly salary ranging from PKR 75,000 to 80,000.
- Professional training and development opportunities.
- Clear career growth prospects within the organization.
- Supportive and professional working environment.
- Valuable experience working on an international UK campaign.
If you possess excellent English communication skills, a professional UK/British accent, and the confidence to handle customer complaints effectively, this is an excellent opportunity to advance your career in international customer support. The position offers a dynamic work environment with opportunities for growth and development. The role is located conveniently near the Metro Station on Murree Road, Rawalpindi.
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