Customer Complaint Handling Specialists

We are seeking motivated Customer Complaint Handling Specialists and Invoice Generation and Management professionals for a well-established UK-based international campaign. The positions are based in Rawalpindi, near the Metro Station on Murree Road. This role involves working five days a week on an afternoon shift from 1:00 pm to 10:00 pm, aligning with UK business hours. Candidates will engage directly with UK customers, addressing complaints and service-related inquiries while maintaining high standards of professionalism and customer satisfaction.

Key Responsibilities
- Handle inbound calls from UK customers, focusing on complaint resolution and service issues.
- Listen attentively to customer concerns to identify the root causes of complaints.
- Resolve issues efficiently and professionally, adhering to company policies and UK campaign procedures.
- Provide accurate information and suitable solutions to ensure customer satisfaction.
- Manage difficult situations by de-escalating conflicts and maintaining patience and professionalism.
- Record and maintain detailed notes of customer interactions and update relevant systems accordingly.
- Escalate complex or unresolved complaints to appropriate departments when necessary.
- Uphold quality standards and contribute to a positive customer experience through effective communication and problem-solving.

Required Qualifications
- Clear, fluent, and professional English communication skills, both listening and speaking.
- A clear UK/British accent is highly preferred.
- Educational qualifications ranging from Matriculation to Bachelor’s degree; candidates with strong English skills will be considered flexibly.
- Excellent customer-handling, problem-solving, and interpersonal skills.
- Confidence and professionalism in communication.
- Previous experience in UK or international campaigns, or call center environments, is highly desirable.
- Basic knowledge of UK geography, including areas, cities, regions, and postcodes, is advantageous.
- Ability to remain calm and professional while handling customer complaints.
- Willingness to work according to UK business hours and shift timings.

Preferred Qualifications and Benefits
Priority will be given to candidates who demonstrate:
- Fluent English with a clear UK/British accent.
- Strong communication and active listening skills.
- Proven experience in UK or international campaigns.
- Expertise in customer complaint handling and issue resolution.
- Good knowledge of UK geography and postcodes.

Salary and Benefits
- Monthly salary ranging from PKR 75,000 to 80,000.
- Professional training and development opportunities.
- Clear pathways for career growth within the organization.
- Supportive and professional working environment.
- Valuable experience working on an international UK campaign.

If you possess excellent English communication skills, a professional UK/British accent, and the confidence to manage customer complaints effectively, this is a great opportunity to advance your career in international customer support. The role offers a dynamic work environment with opportunities for personal and professional growth.