Customer Conversion Executive – Social Commerce

We are seeking a motivated and customer-focused Sales & Conversion Executive to join our premium gifting brand based in Faisalabad. This full-time, on-site role involves managing customer interactions primarily through WhatsApp and Instagram, converting inquiries into confirmed orders for our handcrafted bouquets, luxury gift boxes, and curated hampers. The ideal candidate will be skilled in communication, sales persuasion, and follow-up, ensuring a seamless customer experience while driving revenue growth.

Key Responsibilities
- Manage customer inquiries on WhatsApp and Instagram with a warm, professional, and persuasive approach.
- Convert incoming inquiries into confirmed sales orders.
- Understand customer needs and recommend suitable products accordingly.
- Address price objections, delivery concerns, customization requests, and any customer hesitation effectively.
- Follow up diligently with interested customers to ensure no potential sale is missed.
- Upsell relevant add-ons, bundles, and premium options when appropriate.
- Coordinate closely with the operations team regarding order confirmation, customization, and delivery logistics.
- Maintain accurate records of conversations and follow-ups.
- Take full ownership of sales performance and order conversion targets.

Required Qualifications
- Excellent written communication skills in both Urdu and English.
- Strong sales, persuasion, and customer-handling abilities.
- Ability to manage 15 to 20+ live customer conversations simultaneously.
- Previous experience in WhatsApp/Instagram sales, e-commerce, or customer conversion is preferred.
- Proactive, organized, confident, and comfortable with consistent follow-ups.
- A customer-first mindset with a strong focus on closing sales.
- Must be based in Faisalabad or willing to relocate.

Preferred Qualifications and Benefits
- Experience in gifting, fashion, food, direct-to-consumer (D2C), or boutique businesses is a plus.
- This role is ideal for someone who excels at turning casual inquiries into confirmed orders through excellent communication, product knowledge, and smart follow-up strategies.

If you are passionate about sales and enjoy engaging with customers on social media platforms, this opportunity offers a dynamic environment to grow your career within a premium brand.