Customer Experience Manager

LDP Logistics is seeking a confident and commercially minded professional to manage client communications and support business growth with a focus on US-based customers. This role requires a proactive individual who can take ownership of tasks and outcomes with minimal supervision. The ideal candidate will possess strong communication skills, a clear understanding of customer needs, and the ability to coordinate effectively across teams to ensure smooth shipment execution and high customer satisfaction.

Key Responsibilities

- Manage and grow an assigned portfolio of customers, acting as the primary point of contact for pricing, quotes, shipment updates, and service-related inquiries.
- Develop and maintain strong relationships with US-based customers through proactive communication, timely follow-ups, and dependable service delivery.
- Follow up on submitted quotes, thoroughly understand customer requirements, address pricing concerns, and convert opportunities into confirmed shipments.
- Collaborate closely with internal logistics teams to ensure accurate quotations, seamless shipment execution, and prompt resolution of any operational issues.
- Identify opportunities to increase shipment volume, retain existing customers, and expand business within the assigned portfolio.
- Take full ownership of customer concerns by coordinating solutions and maintaining satisfaction throughout the shipment lifecycle.
- Maintain detailed and accurate records of quotations, customer interactions, shipment activities, and pricing decisions while monitoring overall business performance and profitability.

Required Qualifications

- Proven experience in client relationship management, preferably within logistics or a related industry.
- Strong commercial acumen with an understanding of pricing, quoting, and profit margins.
- Excellent communication skills, capable of confidently managing relationships with US-based customers.
- Ability to work independently, demonstrating a self-starter mindset and ownership of assigned business responsibilities.
- Strong organizational skills with attention to detail in maintaining records and tracking business metrics.
- Customer-centric approach with the ability to proactively identify and resolve issues.

Preferred Qualifications and Benefits

While specific preferred qualifications and benefits are not explicitly stated, candidates who demonstrate a focus on account growth, relationship building, and commercial insight will excel in this role. The position offers the opportunity to work closely with a dynamic logistics team and contribute directly to business expansion in a competitive market.

This role is ideal for a motivated professional eager to drive results and foster long-term client partnerships within the logistics sector.