Customer Experience Manager - Logistics

LDP Logistics is seeking a confident and commercially minded professional to manage client communications and support business growth while ensuring seamless coordination with US-based customers. The ideal candidate will possess strong communication skills, a clear understanding of customer needs, and the ability to take ownership of tasks and outcomes with minimal supervision. This role requires a proactive approach to building and maintaining client relationships, managing pricing and shipment details, and driving business expansion within an assigned portfolio.

Key Responsibilities

- Manage and grow an assigned portfolio of customers, acting as the primary point of contact for pricing, quotes, shipment updates, and service-related inquiries.
- Build and maintain strong relationships with US-based customers through proactive communication, timely follow-ups, and dependable service delivery.
- Follow up on submitted quotes, fully understand customer requirements, address pricing concerns, and convert potential opportunities into confirmed shipments.
- Collaborate closely with internal logistics teams to ensure accurate quotations, smooth shipment execution, and prompt resolution of any operational challenges.
- Identify opportunities to increase shipment volumes, retain existing customers, and expand business within the assigned portfolio.
- Take full ownership of customer concerns by coordinating solutions and maintaining high levels of customer satisfaction throughout the shipment lifecycle.
- Maintain accurate records of quotations, customer interactions, shipment activities, and pricing decisions while monitoring overall business performance and profitability.

Required Qualifications

- Proven ability to build and sustain strong, long-term client relationships.
- Commercial acumen with a clear understanding of pricing strategies, quoting processes, and profit margin management.
- Strong focus on account growth, with the ability to identify opportunities to retain clients and increase shipment volumes.
- Customer-centric mindset with a proactive approach to understanding and resolving client issues.
- Excellent communication skills, confident in managing relationships with US-based customers.
- Self-starter attitude with the ability to independently manage an assigned book of business and drive results.

Preferred Qualifications and Benefits

While specific preferred qualifications and benefits are not explicitly outlined, candidates who demonstrate a proactive, results-driven approach and experience working with US-based clients in logistics or related industries will be well-positioned for success in this role. The position offers the opportunity to contribute directly to business growth and client satisfaction within a dynamic logistics environment.

This role is ideal for professionals who thrive in a fast-paced setting, enjoy building meaningful client relationships, and are motivated by the challenge of managing and expanding a portfolio with minimal supervision.