Customer Relations Manager

Nafees Jewellers, located in Liberty Market, Lahore, is seeking a responsible and well-organized individual to join their team. The ideal candidate will be customer-focused and capable of managing customer communications, overseeing order processing, and handling basic accounting tasks. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities

Customer Engagement & Communication:
- Manage customer inquiries through multiple platforms including Instagram, Facebook, WhatsApp, and phone calls.
- Respond promptly and professionally to all customer messages.
- Provide customers with detailed product information, pricing, availability, and order updates.
- Address customer concerns and complaints, ensuring follow-ups to maintain a positive customer experience.

Order Management & Tracking:
- Maintain accurate and up-to-date records of customer orders.
- Track orders throughout the entire process, from placement to production, dispatch, and delivery.
- Coordinate with internal teams to ensure timely fulfillment of orders.
- Proactively communicate order status and delivery timelines to customers.

Basic Accounts & Record Keeping:
- Keep basic records of sales, payments, and customer transactions.
- Assist with invoicing, payment verification, and daily transaction entries.
- Organize financial records using Excel or relevant accounting software.
- Support routine account reconciliation and other administrative tasks as needed.

Required Qualifications

- Strong written and verbal communication skills in both English and Urdu.
- Basic understanding of accounting principles and financial record keeping.
- Proficiency in Microsoft Excel and familiarity with basic computer applications.
- Experience using social media platforms such as Instagram, Facebook, and WhatsApp Business for customer interaction.
- Excellent organizational skills with keen attention to detail and the ability to handle multiple tasks simultaneously.
- Previous experience in customer service, order management, or basic accounting is preferred.
- A responsible and professional attitude with the ability to work independently.

Preferred Qualifications and Benefits

- Previous experience in a similar role within retail or jewelry sectors will be an advantage.
- Competitive salary package based on experience.
- Work schedule from Monday to Saturday, 1:00 PM to 9:00 PM.
- The position requires in-person attendance at the Liberty Market location in Lahore.

This role offers an excellent opportunity for candidates looking to develop their skills in customer service, order management, and basic accounting within a reputable jewelry business. If you are organized, communicative, and customer-oriented, you will find this position rewarding and engaging.