Customer Relations Officer

OMODA JAECOO – Future Drive in Islamabad is seeking a confident, energetic, and target-oriented Customer Relationship Officer (CRO) to join their Sales & Aftersales team. The ideal candidate will play a crucial role in maintaining strong customer relationships by managing communications, scheduling appointments, and supporting both sales and service functions. This position demands a proactive individual who can handle a high volume of outbound calls while ensuring excellent customer experience and contributing to customer retention.

Key Responsibilities:
- Make 100+ customer calls daily to engage with potential and existing clients.
- Follow up with sales leads, inquiries, test drives, quotations, and service customers to nurture interest and drive sales.
- Generate and confirm matured appointments for both Sales and Service departments.
- Conduct follow-ups with customers before and after appointments to ensure satisfaction and address any concerns.
- Manage missed appointments effectively by re-engaging customers promptly.
- Maintain accurate and up-to-date customer records and follow-ups within the CRM system.
- Coordinate seamlessly with Sales, Service, and Aftersales teams to ensure smooth customer interactions.
- Handle customer queries professionally, providing high-quality service and support.
- Support initiatives aimed at customer retention and encouraging repeat business.

Required Qualifications:
- Excellent communication and interpersonal skills, with a confident and professional telephone manner.
- Strong follow-up and persuasion abilities to convert leads into confirmed appointments.
- Target-driven mindset, comfortable with making a high volume of outbound calls daily.
- Good command of both English and Urdu languages.
- Experience using CRM software is advantageous.
- Background in automotive, telesales, call center, customer service, or sales coordination is preferred.

Preferred Qualifications and Benefits:
- Candidates with prior experience in automotive sales or service environments will have an edge.
- The role offers an attractive incentive structure based on the number of matured appointments generated.
- Primary performance indicators include meeting the daily call target of 100+ calls and successfully securing matured appointments.

This position is based in Islamabad and offers a dynamic work environment within a reputable company focused on future mobility solutions. If you are motivated by targets and enjoy engaging with customers to provide excellent service, this role presents an excellent opportunity to grow your career in sales and customer relationship management.