Customer Relations Officer - Premium Luxury Building Material and Architectural Surfaces Showroom
Make It Happen - Global
Karachi , Pakistan
Posted Oct 23, 2026 14 views
This full-time, on-site position based in Lahore seeks a Customer Relations Officer to join a premium luxury building material and architectural surfaces showroom. The successful candidate will be responsible for welcoming and engaging visitors, understanding their project requirements, and providing detailed product information to ensure an exceptional showroom experience. This role demands a professional demeanor and a strong commitment to upholding the showroom’s high-end brand image.
Key Responsibilities
The Customer Relations Officer will manage client inquiries and handle timely follow-ups, working closely with sales and operations teams to ensure smooth order processing. Daily tasks include maintaining excellent customer satisfaction standards, managing customer records and feedback, and supporting showroom events or presentations. The role requires proactive communication, professional presentation skills, and the ability to coordinate effectively with internal teams to deliver a seamless customer journey.
Required Qualifications
Candidates must demonstrate strong interpersonal skills to build trust and communicate clearly with a diverse clientele. Experience in customer support and client relations is essential for managing inquiries, resolving issues, and fostering long-term relationships. Analytical skills are important to understand customer needs, interpret feedback, and contribute to data-driven improvements in service quality. A service-oriented mindset focused on customer satisfaction is critical for delivering a premium experience. Relevant experience in customer-facing roles, preferably within luxury retail, building materials, architecture, or interior design showrooms, is highly desirable. Strong verbal and written communication skills in a professional business context are required. Candidates should be able to work on-site in Lahore, manage multiple tasks efficiently, and coordinate with various internal departments. Basic proficiency with CRM tools or customer databases, along with familiarity with MS Office or similar productivity software, is expected. A diploma or degree in Business, Marketing, Customer Service, or a related field is preferred, though equivalent experience will also be considered.
Preferred Qualifications and Benefits
While not mandatory, prior experience in luxury retail or architectural product showrooms will be advantageous. The role offers an opportunity to work in a prestigious environment with a focus on premium customer service. Candidates will gain exposure to high-end building materials and architectural surfaces, enhancing their industry knowledge and professional growth.
This position is ideal for individuals who are passionate about customer relations and eager to contribute to a luxury brand’s success through exceptional client engagement and service excellence.
Skills
Job Details
Make It Happen - Global
What is your Competitive Advantage?
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
