Posted Apr 07, 2026 244 views
Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The successful candidate will be responsible for managing customer interactions across multiple channels such as calls, emails, and chat, ensuring a high standard of service at all times. This role demands a proactive attitude in resolving customer issues, assisting with order processes, and maintaining customer satisfaction in a fast-paced environment.
Key Responsibilities:
- Respond promptly and professionally to inbound and outbound customer calls, emails, and chat messages.
- Assist customers with placing orders, tracking shipments, and navigating the company website efficiently.
- Handle customer complaints with politeness and aim for quick, effective resolution.
- Provide accurate and detailed information about products and services.
- Manage Foodpanda orders and coordinate with the delivery team to ensure timely deliveries.
- Update product details on the company website as required.
- Collaborate with team members to maintain and improve customer satisfaction levels.
Required Qualifications:
- Previous experience in customer service, ideally within food, e-commerce, logistics, or call centre environments.
- Proficiency in managing support channels including phone, chat, and email.
- Strong communication skills and the ability to work well within a team.
- Competency in using Excel and Google Sheets for data management.
- Ability to multitask and work efficiently under pressure.
- Good problem-solving skills with attention to detail.
- Basic knowledge of CRM software and ticketing systems is a plus.
- Flexibility to work on weekends and holidays when necessary.
Preferred Qualifications and Benefits:
- Age range preference: 18 to 25 years.
- Competitive salary package ranging from Rs35,000 to Rs40,000 per month.
- Friendly and supportive work environment that encourages professional growth.
- Full-time, in-person position offering the opportunity to develop valuable customer service skills in a dynamic setting.
This position offers a rewarding opportunity to contribute to a growing company while enhancing your customer service expertise. Candidates who are motivated, customer-focused, and thrive in a collaborative atmosphere are encouraged to apply to Fresh Basket Call Centre.
Skills
Job Details
FRESH BASKET
What is your Competitive Advantage?
Similar Job Titles
Customer Sales Representative - ZA Communication
Customer Support Representative - On Site (johar town)
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
