Customer Retention Executive

This full-time position based in Karachi, Pakistan, offers an opportunity to join as a Customer Retention Executive working the morning shift. The role focuses on maintaining and strengthening relationships with existing and inactive customers through proactive communication. The ideal candidate will engage in outbound calls, handle objections effectively, and ensure consistent follow-ups to achieve retention and quality targets. This position requires dedication to record maintenance and a customer-centric approach to support business growth.

Key Responsibilities
- Conduct outbound calls to existing and inactive customers to promote retention.
- Build and maintain strong customer relationships through effective communication.
- Handle objections and resolve customer concerns professionally.
- Perform timely follow-ups to ensure customer satisfaction and retention.
- Maintain accurate records of customer interactions and updates.
- Meet or exceed retention and quality performance targets set by the organization.

Required Qualifications
- Intermediate or Bachelor’s degree from a recognized institution.
- Demonstrated experience in customer service or calling roles is preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team and independently.
- Proficiency in maintaining detailed and organized records.

Preferred Qualifications and Benefits
- Previous experience in customer retention or related fields will be an advantage.
- Competitive salary range of PKR 20,000 to 30,000 based on experience and performance.
- Opportunity to work in a dynamic and supportive on-site environment.
- Morning shift schedule to maintain work-life balance.

This role is ideal for candidates looking to develop their career in customer relationship management and retention within a professional setting.