Customer Sales Associate – Rawalpindi

We are seeking a motivated and results-oriented Outbound Verification and Transfer Associate to join our onsite team in Rawalpindi. This role is essential in supporting our sales and customer service operations by making outbound calls to customers and prospects, verifying critical information, and professionally transferring calls to the appropriate internal teams. The ideal candidate will possess strong multitasking skills, excellent organizational abilities, and proficiency in CRM systems to efficiently manage and update large volumes of data in a fast-paced, target-driven environment.

Key Responsibilities

Outbound Communication: Make a high volume of outbound calls daily to engage with customers and verify account or contact information.

Verification and Qualification: Perform basic verification checks over the phone in accordance with company protocols to ensure the quality of leads or contacts before transferring calls.

Call Transfer: Efficiently and professionally transfer verified and qualified calls to the relevant internal specialist, agent, or department.

CRM Management: Utilize the Customer Relationship Management (CRM) system effectively to access, verify, and update contact details accurately during and immediately after calls.

Multi-Tasking: Handle multiple tasks simultaneously, including conducting conversations, following verification scripts, navigating complex systems, and tracking call outcomes in real time.

Target Achievement: Consistently meet and exceed daily, weekly, and monthly targets for verified calls and successful call transfers, maintaining a performance-driven mindset.

Process Adherence: Strictly follow all documented procedures, scripts, and compliance guidelines related to outbound calling and data handling.

Required Qualifications

- Clear, professional, and confident verbal communication skills with an American accent.
- Proven track record of meeting and exceeding performance metrics in a goal-oriented environment.
- Experience and comfort using CRM software such as Salesforce or HubSpot for data entry, lookup, and account tracking.
- Strong organizational skills with the ability to manage multiple screens, databases, and processes simultaneously while maintaining call quality.
- High attention to detail for accurate information verification and data entry.
- Minimum of six months’ experience in an outbound call center, tele-sales, or verification role.

Preferred Qualifications and Benefits

- Access to an on-site gym facility to promote employee wellness.
- Comprehensive medical insurance coverage.
- Paid leave entitlements.
- Provident Fund and EOBI benefits.
- Structured training programs designed to enhance skills and support career growth.
- Competitive market salary with an attractive bonus scheme.
- Transportation allowance to facilitate commuting.
- Clear opportunities for career progression within the organization.

This position offers a dynamic and fast-paced work environment where accuracy, efficiency, and customer engagement are paramount. If you are driven by targets and thrive in a performance-focused setting, this role provides an excellent opportunity to advance your career while contributing to a high-performing team.