Customer Sales Associate – Rawalpindi

We are looking for a motivated and results-driven Outbound Verification and Transfer Associate to join our team onsite in Rawalpindi. This role plays a vital part in our sales and customer service operations by making outbound calls to customers and prospects, verifying essential information, and transferring calls professionally to the appropriate internal teams. The position demands excellent multitasking abilities, strong organizational skills, and proficiency in CRM systems to handle and update large volumes of data efficiently in a fast-paced, target-oriented environment.

Key Responsibilities

- Outbound Communication: Make a high volume of outbound calls daily to engage with customers and verify their account or contact information.

- Verification and Qualification: Conduct basic verification checks over the phone following strict company protocols to ensure the accuracy and quality of leads or contacts before transferring calls.

- Call Transfer: Transfer verified and qualified calls efficiently and professionally to the relevant internal specialist, agent, or department.

- CRM Management: Use the Customer Relationship Management (CRM) system expertly to quickly access, verify, and update contact details during and immediately after calls.

- Multi-Tasking: Manage multiple tasks simultaneously, including conversing with customers, following verification scripts, navigating complex systems, and logging call outcomes in real-time.

- Target Achievement: Consistently meet or exceed daily, weekly, and monthly targets related to verified calls and successful transfers, maintaining a strong performance-driven approach.

- Process Adherence: Follow all documented procedures, scripts, and compliance guidelines related to outbound calling and data handling meticulously.

Required Qualifications

- Communication Skills: Clear, professional, and confident verbal communication with an American accent.

- Target-Driven Mindset: Demonstrated motivation to meet and surpass performance metrics in a goal-oriented setting.

- CRM Proficiency: Experience using CRM software such as Salesforce or HubSpot for data entry, account lookup, and tracking.

- Multi-Tasking Ability: Strong organizational skills with the capability to handle multiple screens, databases, and processes simultaneously while maintaining call quality.

- Attention to Detail: High level of accuracy in information verification and data entry.

- Experience: Minimum of 6 months working in an outbound call center, tele-sales, or verification role.

Preferred Qualifications and Benefits

- Access to an on-site gym facility to support employee wellness.

- Comprehensive medical insurance coverage.

- Paid leave entitlements.

- Provident Fund and EOBI contributions.

- Structured training programs to enhance skills and career growth.

- Competitive salary package complemented by a lucrative bonus structure.

- Transportation allowance for daily commute support.

- Clear career progression opportunities within the organization.

This role offers a dynamic work environment where efficiency, accuracy, and customer engagement are paramount. If you thrive in a fast-paced, target-focused setting and possess the required skills, this position provides a valuable opportunity to grow professionally while contributing to a key business function.