Customer Sales Operations Associate

Titans Pet is a dynamic online marketplace that connects buyers and sellers of pets, pet accessories, and related services in one convenient platform. Users can explore a wide range of animals and birds, compare prices, and communicate directly with sellers to complete transactions smoothly. The platform also offers expert pet care advice from experienced veterinarians, helping pet owners maintain the health and well-being of their animals. Additionally, Titans Pet fosters a community through reviews and forums where pet enthusiasts share experiences and guidance. The company’s mission is to simplify the process of responsibly finding a “fur-ever friend.”

The Customer Sales Operations Associate role is a full-time, on-site position based in Lahore. This role supports daily sales operations by managing customer inquiries, assisting buyers and sellers throughout the transaction process, and ensuring listings and orders are updated accurately and promptly. The associate will monitor platform activity, address basic operational and service issues, and work closely with internal teams to enhance the overall customer experience. Responsibilities also include tracking sales metrics, preparing straightforward reports, and adhering to standard procedures to maintain quality and compliance. The ideal candidate thrives in a fast-paced environment and enjoys direct interaction with customers and partners.

Key Responsibilities

- Handle customer inquiries professionally, providing clear guidance to buyers and sellers throughout their transactions.
- Support day-to-day sales operations by updating listings, processing orders, and maintaining accurate records.
- Monitor platform activity to identify and resolve operational or service-related issues promptly.
- Collaborate with internal teams to improve processes and enhance customer satisfaction.
- Track and report on sales metrics using established tools and procedures.
- Follow company policies and compliance guidelines to ensure quality standards are met.
- Engage with customers and partners to foster positive relationships and support the company’s mission.

Required Qualifications

- Strong customer service and communication skills, with the ability to respond clearly and professionally to diverse customer needs.
- Basic sales operations and administrative capabilities, including record management, system updates, and order processing support.
- Proficiency with online platforms and tools such as spreadsheets, CRM or ticketing systems, and email communication.
- Excellent attention to detail, problem-solving skills, and the ability to follow established processes and guidelines.
- Willingness and ability to work full-time on-site in Lahore, collaborating effectively with team members and managing time efficiently.
- Prior experience in customer support, sales operations, or e-commerce is advantageous.
- Genuine interest in pets and pet care, along with a willingness to learn about the platform’s services and offerings.

Preferred Qualifications and Benefits

While not mandatory, candidates with previous experience in e-commerce or customer-facing roles will find this position rewarding. Working at Titans Pet offers the opportunity to be part of a passionate team dedicated to improving the pet ownership experience. The role provides valuable exposure to sales operations within a growing online marketplace and the chance to contribute to a community-focused company mission.