Customer Sales Representative (CSR)

We are seeking a motivated and customer-oriented Customer Sales Representative (CSR) to join our Sales & Business Development team at our Lahore office located on Abpara, Canal Road. This full-time, on-site role involves managing assigned sales leads, engaging with prospective customers to understand their needs, and presenting NetWala’s integrated ISP Operations, CRM, and Billing Management System. The ideal candidate will conduct regular follow-ups, convert qualified leads into sales, and contribute to achieving individual and team targets. This position reports directly to the Sales Manager or Operations Manager and offers a competitive salary with performance-based commissions, along with travel and meal allowances.

Key Responsibilities
- Manage and follow up on assigned sales leads to ensure timely engagement and conversion.
- Contact prospective customers to understand their business requirements and tailor presentations accordingly.
- Present NetWala’s features, benefits, and solutions clearly and effectively to potential clients.
- Conduct follow-ups with qualified leads and convert opportunities into confirmed sales.
- Maintain professional and courteous communication with both prospective and existing customers.
- Update lead status and customer information accurately within the CRM system.
- Coordinate with internal teams to facilitate smooth customer onboarding and service activation.
- Address customer queries and handle basic sales objections in a professional manner.
- Keep detailed records of calls, follow-ups, and sales activities for reporting purposes.
- Consistently strive to meet or exceed assigned individual and team sales targets.
- Prepare and submit regular sales activity and progress reports to management.

Required Qualifications
- Minimum Intermediate qualification (FA/FSc/ICS/I.Com).
- Strong communication and interpersonal skills essential for customer engagement.
- Ability to understand customer requirements and present tailored solutions effectively.
- Proficiency in basic computer operations and CRM software.
- Demonstrated ability to work towards sales targets and performance goals.
- Proactive, customer-focused, and results-driven mindset.

Preferred Qualifications and Benefits
- A Bachelor’s degree in Business Administration, Marketing, Commerce, Management, or related fields is advantageous.
- Previous experience in sales, customer service, telemarketing, or business development will be considered a plus.
- Experience in ISP, telecommunications, software, or technology sales is highly desirable.
- Fresh candidates with strong communication skills and sales potential are encouraged to apply.

Compensation and Benefits
- Competitive monthly salary ranging from PKR 40,000 to 50,000.
- Performance-based commission to reward sales achievements.
- Travel allowance to support commuting expenses.
- Meal allowance provided during working hours.
- Full-time, on-site position offering professional learning and growth opportunities.

This role is ideal for individuals seeking to develop their sales career in a dynamic environment while contributing to the success of an innovative ISP management solution. The position requires dedication, excellent communication skills, and a customer-centric approach to drive business growth.