Customer Sales Representative (CSR) - Outbound

Chainfore Private Limited is seeking enthusiastic Customer Sales Representatives (CSR) for an outbound calling and onboarding role based in Muslim Town, Lahore. This full-time, on-site position offers an excellent opportunity for fresh graduates, with comprehensive training provided. As part of a new consumer platform targeting families both nationally and internationally, you will be the first point of contact for customers who have signed up. Your primary responsibility will be to reach out to these customers promptly, verify their information, explain the service clearly, and assist them in completing their profiles and payments. This role is target-driven but focuses on providing a respectful and patient service experience rather than hard selling or inbound support.

Key Responsibilities
- Make outbound calls to new signups within 30 minutes of registration during your shift.
- Confirm the identity of the customer and identify the parent or guardian managing the account.
- Clearly explain the service process, pricing, and refund guarantee in both Urdu and English.
- Share payment details via WhatsApp and remain engaged until payment is successfully confirmed.
- Guide customers through profile completion and verification steps.
- Follow up with paid users who have not yet completed their profiles.
- Accurately log every call, including outcomes, objections, and scheduled callbacks, in the CRM system.
- Escalate complaints, refund requests, and technical issues to the support team promptly.
- Consistently meet daily call targets and weekly conversion goals.

Required Qualifications
- Fluent and polite spoken Urdu with functional English communication skills.
- Comfortable discussing family-related matters with parents and elders in a respectful manner.
- Ability to handle objections calmly without applying pressure or being pushy.
- Basic proficiency with WhatsApp Business, Google Sheets, and CRM software.
- Reliable attendance and punctuality for fixed shifts, including evening hours.
- Any prior customer-facing experience, internships, or involvement in university societies is advantageous.

Preferred Qualifications and Benefits
- Experience in telesales, admissions, education counseling, insurance, or real estate calling is a plus.
- Punjabi language skills are preferred.
- Experience interacting with overseas families is desirable.
- Competitive base salary with commission earned on every paid conversion.
- Performance bonuses awarded upon meeting monthly targets.
- Work schedule includes two shift options: Shift A from 11:00 AM to 8:00 PM and Shift B from 12:00 PM to 9:00 PM, Monday through Saturday, with Sundays off.

Chainfore Private Limited is an equal opportunity employer welcoming applications from candidates of all backgrounds. This role is ideal for individuals looking to start their career in customer engagement and sales within a supportive and dynamic environment.