Customer Sales Representative

Exnosc is seeking a Customer Sales Representative to join our expanding team. This role involves managing inquiries and bookings for a UK-based transport services company, serving customers from around the world. The ideal candidate will have strong communication skills, a customer-focused attitude, and the ability to convert inquiries into confirmed bookings efficiently.

Key Responsibilities
- Handle inbound calls, emails, and online inquiries from international customers promptly and professionally.
- Provide accurate information regarding transport hire services, including pricing, availability, and travel options.
- Convert customer inquiries into confirmed bookings by clearly explaining services and their benefits.
- Prepare transport quotes and booking details tailored to customer requirements such as group size, routes, travel dates, and special requests.
- Follow up with potential customers to increase booking conversion rates and close sales.
- Address and resolve customer concerns related to bookings, quotes, schedules, and service details in a calm and professional manner.
- Coordinate with the operations team to ensure smooth booking confirmations and service delivery.
- Maintain accurate records of bookings, customer interactions, and follow-ups within the booking system.
- Manage multiple customer inquiries simultaneously while maintaining high standards of service.
- Achieve daily and monthly booking targets while delivering excellent customer service.
- Represent the company professionally when communicating with UK and international clients.

Required Qualifications
- Fluent English with excellent speaking, listening, and comprehension skills.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Sales-oriented mindset with confidence in closing bookings.
- Effective problem-solving skills and the ability to handle customer concerns calmly and professionally.
- Good typing speed and computer proficiency, including email and basic office software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work shifts (day or night) based on company requirements.
- Previous experience in customer service, sales, travel, or transport bookings is preferred but not mandatory.

Preferred Qualifications and Benefits
- Competitive salary ranging from PKR 100,000 to 150,000 per month, depending on experience.
- Attractive performance-based bonus structure.
- Two weekly holidays and paid leaves as per company policy.
- Supportive and professional work culture fostering growth and development.
- Training and career advancement opportunities.
- Opportunity to work with an international UK-based transport services company.
- Friendly team environment promoting continuous learning and development.

This position offers a dynamic work environment where excellent customer service and sales skills are highly valued. Candidates who thrive in a fast-paced setting and enjoy engaging with diverse clients will find this role rewarding.