Customer Sales Representative

The Customer Sales Representative position at OPT Link Hub is a full-time, on-site role based in Lahore. The primary focus of this role is to identify and engage prospective clients by understanding their IT and BPO needs, and offering tailored service solutions including call center support, back-office services, and digital marketing. The representative will manage the entire sales process, from lead generation and qualification to contract closure, while maintaining strong client relationships and ensuring smooth onboarding through coordination with internal teams.

Key Responsibilities

- Identify and engage potential clients by understanding their specific IT and BPO requirements.
- Generate and qualify leads through various channels, including sales calls and in-person meetings.
- Deliver compelling presentations and proposals that address client needs and highlight OPT Link Hub’s service offerings.
- Manage the complete sales cycle, ensuring timely follow-ups and successful contract closures.
- Maintain and nurture relationships with existing clients to support retention and upselling opportunities.
- Collaborate with internal service teams to facilitate seamless client onboarding and service delivery.
- Maintain accurate and up-to-date records in CRM systems, tracking all sales activities and client interactions.
- Provide regular sales reports and updates to management.
- Represent the company professionally at client visits, industry events, and networking opportunities.
- Meet or exceed assigned sales targets and performance metrics in a fast-paced, target-driven environment.

Required Qualifications

- Proven skills in lead generation, prospecting, and pipeline management to identify and qualify new business opportunities effectively.
- Strong consultative selling abilities, with experience in solution-based sales and client relationship management within technology or service sectors.
- Excellent communication, negotiation, and presentation skills, capable of explaining complex IT and BPO solutions in clear, business-oriented language.
- Proficiency in using CRM software and basic productivity tools such as spreadsheets, word processing, and email for tracking activities and preparing proposals.
- Good understanding of IT services, BPO operations, call center environments, and digital marketing concepts.
- Strong organizational and time-management skills, with the ability to manage multiple opportunities and deadlines simultaneously.
- Willingness and ability to work on-site in Lahore and collaborate effectively with cross-functional teams.

Preferred Qualifications and Benefits

- Prior experience in sales, business development, or account management is highly preferred.
- A diploma or degree in Business, Marketing, or a related field is considered an advantage.
- Opportunity to work in a dynamic and growing company with exposure to diverse IT and BPO service offerings.
- Professional development through interaction with a wide range of clients and internal teams.

This role is ideal for a motivated sales professional seeking to build a career in IT and BPO services sales, with a strong emphasis on client engagement and solution selling.