Customer Sales Representative

PVC Custom Patches is a global supplier specializing in custom embroidery, iron-on, chenille, and PVC patches. The company is committed to offering affordable prices without compromising on quality, focusing on durable craftsmanship to meet a variety of customer design needs. Serving clients worldwide, PVC Custom Patches provides free international shipping, making its products accessible to individuals and businesses across different regions. The team prides itself on efficiency, customer satisfaction, and meticulous attention to detail in every order.

Key Responsibilities
The Customer Sales Representative will be based full-time on-site in Lahore and will manage incoming customer inquiries. This role involves communicating product options, pricing, and order specifications clearly to customers, guiding them through the purchasing process. Daily duties include preparing quotations, processing orders, and coordinating with production and shipping teams to ensure timely delivery updates. The representative will maintain accurate sales records, follow up on leads, resolve customer issues promptly, and support promotional campaigns aimed at driving sales growth. Collaboration with colleagues, meeting sales targets, and maintaining a professional, customer-focused approach are essential aspects of this position.

Required Qualifications
Candidates must possess strong customer service and communication skills, with the ability to explain product features and pricing to a diverse customer base effectively. Proven sales and negotiation abilities are important, including experience managing leads, closing deals, and working toward defined sales targets. Basic computer literacy and familiarity with CRM or sales management tools are necessary for handling inquiries, orders, and customer records efficiently. Attention to detail and organizational skills are required to manage multiple orders, ensure accurate documentation, and follow up consistently. The ability to work on-site in Lahore, collaborate within a team environment, and maintain professionalism in a fast-paced setting is essential. Prior experience in retail, customer support, or sales—particularly in textiles, apparel, or printing—is considered an advantage. A minimum of a high school diploma is required, while a college degree in Business, Marketing, or a related field is preferred but not mandatory.

Preferred Qualifications and Benefits
While not mandatory, candidates with a background in related industries such as textiles or printing will have an edge. The company culture emphasizes teamwork, efficiency, and customer satisfaction, providing a supportive environment for professional growth. Working at PVC Custom Patches offers the opportunity to engage with a global customer base and contribute to a company known for quality and reliability in custom patch manufacturing.