Customer Sales Representative

Karsaaz is an emerging on-demand service platform dedicated to connecting customers with reliable service providers across home, car, and personal care sectors. Our goal is to simplify everyday services by making them convenient, dependable, and easily accessible, while simultaneously empowering vendors through advanced technology and operational excellence. We prioritize delivering outstanding customer experiences, efficient order management, and continuous improvement in service quality.

We are seeking a Customer Sales Representative to join our team, responsible for managing customer interactions, processing orders, and supporting sales and retention efforts. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to handle both inbound and outbound communications effectively.

Key Responsibilities
- Manage inbound customer calls and respond promptly to service inquiries.
- Conduct outbound and cold calls to engage customers and perform follow-ups.
- Oversee order processing and coordinate with vendors to ensure smooth service delivery.
- Maintain accurate order updates and timely entries in the system.
- Drive customer growth and retention initiatives through proactive engagement.
- Address customer complaints professionally and ensure their resolution.
- Facilitate clear communication between customers and internal teams.
- Update records, remarks, and reports using MS Office tools and internal systems.
- Uphold a high standard of customer satisfaction and service quality.

Required Qualifications
- Strong communication and interpersonal skills.
- Ability to multitask between sales and customer service responsibilities.
- Proficiency in MS Office applications such as Excel and Word.
- Effective problem-solving abilities and experience in complaint handling.
- Flexibility to work in various shift timings.
- Positive attitude with a willingness to learn and grow.

Compensation and Benefits
- Competitive salary ranging from PKR 25,000 to 35,000, plus performance-based incentives.
- Permanent full-time employment with opportunities for career growth within the company.
- Supportive and professional work environment fostering collaboration and development.
- Work location is on-site, ensuring direct engagement with the team and operational processes.

This role offers a unique opportunity to contribute to a dynamic and growing platform while developing valuable skills in sales, customer service, and operations. If you are motivated by customer satisfaction and enjoy working in a fast-paced environment, Karsaaz welcomes your application.