Customer Sales Representative

Karsaaz is an emerging on-demand service platform dedicated to connecting customers with reliable service providers across home, car, and personal care sectors. Our mission is to simplify everyday services by making them convenient, trustworthy, and easily accessible. We empower our vendors through advanced technology and operational excellence, while maintaining a strong focus on delivering exceptional customer experiences, efficient order management, and ongoing service enhancements.

We are currently seeking a Customer Sales Representative to join our Sales and Operations team. This role involves managing customer interactions, processing orders, and supporting sales and retention efforts. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to handle both inbound and outbound communications effectively.

Key Responsibilities
- Handle inbound customer calls and respond promptly to service inquiries.
- Conduct outbound and cold calls to engage customers and perform follow-ups.
- Manage order processing and coordinate seamlessly with vendors to ensure smooth service delivery.
- Maintain accurate order updates and ensure timely entry of information into the system.
- Contribute to customer growth and retention initiatives by fostering positive relationships.
- Address customer complaints professionally and ensure proper resolution to maintain satisfaction.
- Communicate clearly and consistently with customers and internal teams to facilitate smooth operations.
- Update records, remarks, and reports using MS Office tools and internal systems.
- Uphold a high standard of customer satisfaction and service quality at all times.

Required Qualifications
- Strong communication and interpersonal skills to engage effectively with customers and team members.
- Ability to manage sales and customer service responsibilities simultaneously with efficiency.
- Proficiency in MS Office applications, including Excel and Word.
- Excellent problem-solving abilities and experience in handling customer complaints.
- Flexibility to work various shift timings as required.
- Positive attitude with a willingness to learn and adapt in a dynamic environment.

Compensation and Benefits
- Competitive salary ranging from PKR 25,000 to 35,000, complemented by performance-based incentives.
- Permanent full-time employment offering job stability.
- Opportunities for career growth and development within the company.
- A professional, supportive, and collaborative work environment.
- Work location is in-person, providing direct engagement with the team and operational processes.

This position offers a unique opportunity to be part of a fast-growing platform that values customer satisfaction and operational excellence. If you are motivated by customer interaction and sales, and eager to contribute to a dynamic team, Karsaaz welcomes your application.