Customer Sales Representative (Night Shift) - TJ / 1908460

Our client, Optinet Solutions, a US-based company, is seeking a dedicated Customer Sales Representative to join their team in Lahore for the night shift, working from 6 PM to 3 AM (PKT). The ideal candidate will have at least one year of experience in sales, cold calling, and customer service. This role focuses on building strong customer relationships through effective communication and thorough product knowledge. The position involves managing cold calls, responding to potential customer inquiries, resolving issues efficiently, and supporting overall sales efforts to drive company success. While this role does not include team management responsibilities, it requires excellent individual performance and a proactive approach.

Key Responsibilities

- Conduct cold calls to potential customers to generate leads and support sales growth.
- Deliver persuasive sales pitches to promote company products and services.
- Maintain up-to-date knowledge of products, policies, and procedures to provide accurate information.
- Respond promptly and professionally to customer inquiries via phone and other communication channels.
- Assist customers in making informed purchasing decisions by offering detailed product information.
- Handle customer complaints and resolve conflicts effectively to ensure high levels of customer satisfaction.
- Manage and document calls efficiently, keeping clear records of all customer interactions.
- Prioritize tasks and manage time effectively during night shifts to handle a high volume of calls.
- Collaborate with internal teams to address customer issues and enhance service quality.
- Adhere strictly to company guidelines and shift schedules, including the night shift hours from 6 PM to 3 AM (PKT).

Required Qualifications

- Minimum of one year of experience in sales, cold calling, or customer service.
- Strong communication skills with the ability to build lasting customer relationships.
- Proven ability to handle customer inquiries and resolve issues efficiently.
- Comfortable working night shifts and managing time effectively in a fast-paced environment.
- Basic knowledge of sales techniques and product promotion.
- Ability to maintain accurate records and documentation of customer interactions.
- Proactive attitude with a focus on individual performance and meeting targets.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with prior experience in a US-based company environment or familiarity with international customer service standards will be preferred. The role offers the opportunity to work in a dynamic sales environment with a focus on professional growth and contribution to a growing company.

This position is ideal for motivated individuals seeking to enhance their sales and customer service skills while working a night shift in a supportive and goal-oriented setting.