Customer Service agent

Compass Training and Consultancy is seeking a Customer Service Agent to support one of its client organizations. The role involves managing and maintaining a high-volume product catalogue across Amazon and other marketplaces. Operating within a branded resale and wholesale business model, the focus is on ensuring listing accuracy, compliance, pricing updates, and smooth operational execution. This position is execution-driven and reports directly to the Marketplace Team Lead.

Key Responsibilities

Listings & Catalogue Management:
- Manage and maintain extensive product listings across Amazon, eBay, and a Magento-based website.
- Ensure all listings are accurate, complete, compliant, and correctly priced using existing brand assets.
- Regularly update product titles, bullet points, specifications, attributes, and pricing as necessary.
- Handle bulk listing updates through flat files and structured templates.
- Monitor and resolve listing suppressions, errors, and missing attributes promptly.
- Maintain a high level of accuracy to prevent errors that could lead to listing suppressions, pricing discrepancies, or loss of Buy Box eligibility.

Amazon Seller Central Operations:
- Perform daily operations within Amazon Seller Central.
- Raise and manage support cases with Amazon Seller Support for listing, catalogue, and FBA-related issues.
- Support Account Health by addressing listing-level violations and warnings as assigned.
- Escalate complex or unclear issues to the Marketplace Team Lead rather than making independent changes.

Inventory & Returns Support:
- Assist with FBA-related listing tasks, including SKU setup issues, stranded inventory resolutions, and FBA listing errors.
- Monitor returns-related listing issues and escalate recurring trends when necessary.

Cross-Platform Execution:
- Ensure consistency of listings and pricing across Amazon, eBay, and Magento platforms.
- Follow established Standard Operating Procedures (SOPs) and operational processes to maintain catalogue stability.

Required Qualifications
- Bachelor’s degree is mandatory.
- 2 to 4 years of hands-on experience managing Amazon listings, preferably with large or complex catalogues.
- Strong daily working knowledge of Amazon Seller Central.
- Experience working with flat files, bulk uploads, and listing templates.
- Basic understanding of Amazon listing policies and compliance requirements.
- Proficient in Microsoft Excel.
- Excellent written and verbal communication skills in English.
- Detail-oriented, process-driven, and focused on execution.

Preferred Qualifications
- Experience managing eBay listings.
- Familiarity with Magento-based e-commerce platforms.
- Previous experience working within a branded resale or wholesale Amazon model.

This role offers the opportunity to work in a dynamic environment focused on operational excellence within multi-channel e-commerce platforms. The ideal candidate will be meticulous, proactive, and comfortable managing high volumes of product data while ensuring compliance and accuracy across multiple sales channels.