Customer Service and Sales Manager

This role is central to our expanding global organization, offering you the opportunity to manage your centre with autonomy and full responsibility for its overall performance. You will be accountable for meeting sales targets and running the centre as if it were your own business. This position requires a hands-on approach to managing all aspects of the site, from operations to customer experience, while driving business growth through new sales and upselling existing clients. Your ability to deliver exceptional customer service will be key in turning clients into enthusiastic brand ambassadors for both your team and the company.

Key Responsibilities
- Oversee all on-site operations, ensuring smooth and efficient management of the centre.
- Address challenges proactively and implement effective solutions.
- Generate sales by acquiring new customers and maximizing revenue from existing clients.
- Conduct tours for prospective customers, showcasing the centre’s offerings.
- Foster strong relationships with customers to ensure they receive outstanding service and become loyal advocates.

Required Qualifications
- Proven experience in meeting sales targets while leading a small, close-knit team.
- Background in managing a flexible workspace centre, retail store, restaurant, or any customer-focused environment.
- Demonstrated success in sales roles, with the ability to build and maintain a sales pipeline and consistently close deals.
- Strong passion for customer service, coupled with a positive and energetic approach to work.
- High levels of drive and determination to achieve and exceed business goals.
- Resilience to maintain focus on priorities despite obstacles or setbacks.
- A strong sense of ownership, ensuring the quality of service and workspace standards are continuously upheld.

Preferred Qualifications and Benefits
This role offers a fun, challenging, and rewarding career path with excellent induction training and ongoing development opportunities. There are clear prospects for promotion within the company. You will benefit from generous, achievable quarterly commission incentives and sociable working hours. Additionally, you will have access to a comprehensive range of flexible and personalized workplace benefits designed to support your mental, physical, and financial wellbeing.

About the Company
With nearly 4,000 tech-enabled, sustainable, and inspiring centres worldwide, we are seven times larger than our nearest competitor and continue to grow rapidly. Serving 80% of the Fortune 500 companies, we have ambitious plans to expand to over 30,000 centres in the coming decade. This growth provides exciting career opportunities for the right candidate to help shape the future of workspaces.

We are committed to sustainability, having achieved carbon neutrality in 2023. Our efforts include reducing commuting-related carbon emissions by encouraging alternative transport methods such as cycling and walking, alongside investments in advanced, eco-friendly buildings.

If you are ready to take ownership of a dynamic centre and contribute to delivering world-class service, apply now and join us in helping millions of people enjoy a great day at work.