Customer Service and Sales Manager

This role is central to the success of our expanding global organisation. As the Customer Services & Sales Manager, you will take full ownership of your centre’s overall performance, including meeting and exceeding sales targets. You will be empowered with the autonomy and resources to manage the centre as if it were your own business, ensuring smooth day-to-day operations and exceptional customer experiences.

Key Responsibilities
- Manage all aspects of the centre’s operations, ensuring everything runs efficiently on site.
- Tackle challenges proactively and resolve problems as they arise.
- Drive sales growth by acquiring new customers and upselling to existing clients.
- Conduct tours for prospective customers, showcasing the benefits of our workspace solutions.
- Deliver outstanding customer service that turns clients into enthusiastic brand ambassadors for you, your team, and the company.

Required Qualifications
- Proven experience in meeting or exceeding targets while leading a small, close-knit team.
- Background in managing a flexible workspace centre, retail store, restaurant, or any customer-focused environment is highly desirable.
- Demonstrated success in sales roles, with the ability to build and maintain a strong sales pipeline.
- Strong commercial acumen combined with excellent interpersonal skills.
- A mindset defined by passion, drive, resilience, and ownership:
- *Passion* for delivering exceptional service to a diverse range of customers and prospects.
- *Drive* to achieve results and motivate your team to reach collective goals.
- *Resilience* to maintain focus on business priorities despite obstacles.
- *Ownership* to continuously uphold the highest standards of service quality and workspace environment.

Preferred Qualifications and Benefits
This position offers a rewarding and dynamic career path with excellent opportunities for growth and development. You will receive comprehensive induction training and ongoing learning support to help you excel. The role includes generous, achievable quarterly commission incentives and sociable working hours, promoting a healthy work-life balance.

Additionally, you will have access to a broad range of flexible, personalised workplace benefits designed to support your mental, physical, and financial wellbeing. There are strong prospects for career advancement within a global leader in flexible workspaces.

About the Company
Our organisation operates nearly 4,000 tech-enabled, sustainable, and inspiring centres worldwide, making us seven times larger than our closest competitor. With 80% of the Fortune 500 companies already using our services, we are on track to expand to over 30,000 centres in the coming decade. This growth offers exciting career opportunities for the right candidate.

We are committed to sustainability, having achieved carbon neutrality in 2023. Our initiatives include reducing commuting emissions by encouraging active travel options such as cycling and walking, alongside investments in advanced, eco-friendly buildings.

If you are ready to take ownership of a thriving centre and help shape the future of workspaces while delivering world-class service, we encourage you to apply and join us in making a positive impact on millions of people’s workdays.