Customer Service & Bookings Executive (UK Market)

HSSE Solutions is a London-based compliance and energy-efficiency company specializing in gas, electrical, and fire safety certifications, as well as heating, heat pumps, and energy-efficiency services. We serve landlords, letting agents, housing associations, and contractors across London. Our Lahore office supports UK clients through phone and email, ensuring seamless communication and service delivery.

Key Responsibilities
- Answer inbound calls and web enquiries from UK landlords, tenants, and letting agents with a friendly and professional manner.
- Schedule engineer visits, confirm access with tenants, and send timely reminders to ensure appointments proceed smoothly.
- Manage rebooking of missed visits and keep clients informed of any changes.
- Dispatch certificates and reports to clients promptly following engineer visits.
- Handle client questions and complaints calmly, escalating issues when necessary to maintain high service standards.
- Accurately log all calls and bookings using company systems such as RingCentral, ServiceM8, and trackers.

Required Qualifications
- 1 to 2+ years of customer service experience, preferably handling UK clients; call centre or BPO experience is welcomed.
- Excellent spoken and written English with a clear, friendly phone manner.
- Ability to remain calm under pressure and maintain strong organizational skills.
- Comfortable using computers, email, and spreadsheets for daily tasks.
- Bachelor’s degree is required.
- Proven experience working with UK property clients, bookings, or field-service scheduling is advantageous.

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from PKR 70,000 to 100,000, with additional performance bonuses.
- Fixed shift hours aligned with UK business hours, Monday through Friday.
- Comprehensive training on company services and internal systems to support your success.
- Opportunity to grow within a dynamic London-based company, with a clear career path toward a team lead role.

Candidates interested in joining our team should submit their CV for consideration. Shortlisted applicants will be invited to provide a brief voice recording simulating a phone call with a UK client to assess communication skills.

This is an in-person role requiring strong English language proficiency and a commitment to delivering excellent customer service to UK-based clients.