Customer Service (CS) Officer - Faisalabad

CSD Executive – Faisalabad
Location: Faisalabad
Department: Sales & Business Development
Employment Type: Full-time
Experience: 3–5 years in Real Estate Sales

We are seeking a professional and customer-focused CSD Executive to join our team in Faisalabad. The ideal candidate will manage customer queries, complaints, follow-ups, documentation, and daily customer service operations efficiently. This role requires excellent communication skills and the ability to coordinate with multiple departments to ensure a seamless customer experience.

Key Responsibilities:
- Welcome and assist customers in a professional manner.
- Handle customer inquiries via walk-ins, phone calls, and other communication channels.
- Resolve customer complaints promptly and coordinate with relevant departments to find solutions.
- Maintain accurate and up-to-date customer records and documentation.
- Follow up with customers regarding payments, requests, applications, and any pending issues.
- Collaborate with Sales, Accounts, Operations, and other teams to ensure timely resolution of customer concerns.
- Prepare and maintain daily and weekly customer service reports.
- Ensure proper filing and updating of customer data.
- Maintain professional relationships with customers and provide timely responses.
- Escalate complex issues to supervisors or management when necessary.
- Perform additional duties as assigned by management.

Required Qualifications:
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- 1–3 years of experience in customer service, front desk, sales support, or a similar role.
- Excellent communication and interpersonal skills.
- Proficient in English and Urdu; knowledge of Punjabi is an advantage.
- Strong command of MS Office, particularly Excel and Word.
- Professional appearance and a customer-oriented attitude.
- Strong follow-up, coordination, and problem-solving abilities.

Preferred Qualifications and Benefits:
- Experience in real estate or customer service within the real estate sector will be highly preferred.
- Opportunity to work in a dynamic sales and business development environment.
- Exposure to cross-departmental coordination and reporting.
- In-person work location to foster team collaboration and direct customer interaction.

This role is ideal for a motivated individual who thrives in a customer-centric environment and is eager to contribute to the growth and success of the organization through excellent service delivery and effective coordination.